Cookie Policy
How we use cookies and similar technologies on our website.
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
This cookie policy explains what cookies we use on the UK Debt Centre website (operated by My Debt Help Ltd, company number 15590517, ICO registration ZB674528), why we use them, and how you can manage your cookie preferences.
2. Types of Cookies We Use
Strictly necessary cookies
These cookies are essential for the operation of our website. They enable core functionality such as security, page navigation, and access to secure areas. The website cannot function properly without these cookies and they cannot be switched off in our systems.
Analytics cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the way our website works and the experience we offer to visitors.
Marketing and advertising cookies
These cookies are used to track visitors across websites and display advertisements that are relevant and engaging to individual users. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.
3. Cookies We Use
The following table lists the cookies used on our website:
| Name | Type | Purpose | Duration |
|---|---|---|---|
| cookie_consent | Essential | Stores your cookie consent preferences | 1 year |
| session_id | Essential | Maintains your session as you browse the site | Session |
| csrf_token | Essential | Protects against cross-site request forgery attacks | Session |
| _ga | Analytics | Google Analytics — distinguishes unique users | 2 years |
| _ga_* | Analytics | Google Analytics 4 — maintains session state | 2 years |
| _gid | Analytics | Google Analytics — distinguishes unique users | 24 hours |
| _gat | Analytics | Google Analytics — throttles request rate | 1 minute |
| _fbp | Marketing | Facebook Pixel — tracks visits across websites for ad targeting | 3 months |
| _gcl_au | Marketing | Google Ads — stores conversion data for ad clicks | 3 months |
4. How to Manage Cookies
When you first visit our website, you will be shown a cookie banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in the footer of our website.
You can also control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies from being set
- Delete all cookies when you close your browser
Please be aware that blocking all cookies may affect the functionality of our website and other websites you visit. Essential cookies cannot be disabled as they are required for the website to operate.
5. Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control the setting of these cookies. The third parties that set cookies on our website include:
- Google Analytics: Provides website usage statistics. See Google's Privacy Policy.
- Google Ads: Tracks conversions from advertising campaigns. See Google's Ads Policy.
- Meta (Facebook): Tracks visits for advertising purposes. See Meta's Privacy Policy.
6. Changes to This Policy
We may update this cookie policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We encourage you to revisit this page periodically to stay informed about our use of cookies.
7. Contact Us
If you have any questions about our use of cookies, please contact us:
- By post: My Debt Help Ltd, Eurogate Business Park, Unit 1, Ashford, Kent, England, TN24 8XW
- By email: [email protected]
- By phone: 0161 854 0850